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Cisco 500-445 Exam Syllabus Topics:

• Explain ECE Email Administration
• Describe Workflows
• ECE Email Administration

• Explain CCE Scripting for Email and Storage Management
• Explain ECE Administration Tasks

• ECE Administration and Configuration
• Explain ECE Queues
• Configure ECE

• Describe Chat Entry Points
• ECE Chat Administration

• Explain Agent Single Sign-on for ECE
• ECE Features and Troubleshooting

• Prepare PCCE for ECE and Integration
• Explain ECE Installation process

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q42-Q47):

NEW QUESTION # 42
Which TCP must be opened in the firewall between Services server and Messaging server?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

Explanation:
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.

NEW QUESTION # 43
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• A. Know the ECE version and Engineer Specials installed.
• B. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• C. Restart the ECE servers.
• D. Understand the customer's intent for the flow of emails and chats.
• E. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
• F. Upgrade to the latest Engineer Special.
• G. Collect all ECE services logs.

Answer: A,B,C,G

NEW QUESTION # 44
Which two ways are departments configured? (Choose two.)

• A. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
• B. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
• C. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
• D. Departments, once created, cannot be deleted from ECE.
• E. Each department has 14 types of resources available for use.

Answer: D,E

NEW QUESTION # 45
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

• A. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
• B. Mixed mode authentication must be enabled on the ECE Reporting server.
• C. Single-mode authentication must be enabled on the ECE Reporting server.
• D. Mixed mode authentication must be enabled on the CUIC publisher.
• E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
• F. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

Answer: C,E

NEW QUESTION # 46
In which two ways are chats transferred? (Choose two.)

• A. Agents can transfer the chat activities based on the Maximum Task limit setting.
• B. Chats can be transferred to departments directly.
• C. Only open chat activities in which the customer has not left the chat session can be transferred.
• D. Only one chat activity can be transferred at a time.
• E. Agents have unlimited transfers of chat activity.

Answer: C,D

NEW QUESTION # 47
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