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Exam C1000-169: IBM Cloud Associate SRE V2

An IBM Cloud Associate Site Reliability Engineer (SRE) is a specialized cloud professional who plays a pivotal role in engineering scalable, secure, and highly reliable services. These services are designed to sustain service-level objectives and are critical for the smooth operation of any organization relying on IBM Cloud. This role leverages automation and DevOps principles to ensure the efficient functioning of these services. Other tools at their disposal include service observability, proactive maintenance, and rigorous troubleshooting methods. These are utilized for handling critical workloads on IBM Cloud, reinforcing the importance of their role in maintaining the stability of cloud services.

For those candidates interested in pursuing this prestigious position, it is highly recommended that they have already earned the IBM Cloud Technical Advocate certification. This certification ensures that they have a solid understanding of IBM Cloud's core principles and are equipped with the necessary skills to excel in the role of an IBM Cloud Associate Site Reliability Engineer.

Exam Information

Exam Code: C1000-169

Exam Name: IBM Cloud Associate SRE V2

Number of questions: 65

Number of questions to pass: 45

Time allowed: 90 minutes

Languages: English

Price: $200 USD

Certification: IBM Certified Associate SRE - Cloud v2

Exam Objectives

Section 1: SRE Fundamentals and Terminology        15%

Define key SRE responsibilities and SRE principles

Compare SLOs, SLIs, and SLAs and the relationship between them

Recall the benefits and foundational techniques of reliability and resiliency

Distinguish between the types of monitoring and techniques used to observe a system

Identify availability and performance impacts and solutions

Discover the value of the four golden signals

Name various troubleshooting techniques used to solve problems

Section 2: Incident Management and Post-Incident Reviews      12%

Outline key tenets, toolchain, and architecture of Incident Management

Illustrate the relationship between the service management processes

Define problem management and the benefits of using it

List techniques for doing a root cause analysis

Define post-incident review concepts

Demonstrate understanding of rank-ordered actions and automation use cases

Section 3: Observability Topics       18%

Review the benefits, types, and methods of monitoring and observability

Identify use and application of metrics

Demonstrate awareness of alert notification tools and situations that require an alert

Outline traces, distributed tracing and the importance of unique identifiers

Review resource utilization requirements and their application to monitoring strategies 

Distinguish between various monitoring tools and metrics

Outline the purpose, benefits, and best practices of automated application monitoring

Demonstrate the importance of logging to SRE

Section 4: Troubleshooting and Runbooks          19%

Explain how troubleshooting fits into the SRE role and basic skills and habits of effective troubleshooting

Define IBM Cloud Code Engine and how it works

Outline how information can be found for troubleshooting

Demonstrate various troubleshooting techniques

Define troubleshooting techniques for IBM Cloud VSIs and IBM Cloud VMware

Identify troubleshooting techniques for IBM Cloud Internet Services

Explain how to troubleshoot block storage issues

Section 5: Operations      19%

Name the guidelines for an ORR

Demonstrate knowledge of how to perform an ORR

Apply SRE roles and responsibilities to application deployments

Define high availability and service architecture components as it relates to the workload

Explain the five tenets of Service Management and Operation as it relates to microservice architecture

Demonstrate knowledge of performance metrics monitoring tools

Outline the fundamentals of IBM Cloud Backup technology and services

Explain the importance of data integrity on IBM Cloud and IBM Cloud Native Applications

Describe data recovery and restoration planning on IBM Cloud

Define data storage replication concepts for high availability and disaster recovery across various platforms and solutions

Name failure domains and the infrastructure used to ensure high availability

Section 6: Deployments        9%

Define the purpose, benefits and activities of continuous integration, continuous delivery and continuous deployment

Explain the benefits and approach of Infrastructure as Code with Schematics

Compare the three zero downtime deployment models

Section 7: Security on IBM Cloud      8%

Explain how to recognize and respond to security issues

Define user-related security policies

Outline Security Information and Event Management (SIEM)

Classify IBM's security incident response management

Define the role of an SRE in monitoring security issues

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1.Which of the following are considered monitoring tools and metrics? (Select all that apply)

A. CPU Usage

B. Load Balancer Configuration

C. Number of Employees in the Organization

D. Network Latency

Answer: ABD

2.Which technique for Root Cause Analysis involves asking "why" repeatedly to delve deeper into the underlying causes of an incident?

A. Ishikawa diagram (Fishbone diagram)

B. 5 Whys technique

C. Fault Tree Analysis

D. Incident Escalation Matrix

Answer: B

3.When troubleshooting a performance issue, which technique helps identify the slowest part of a system?

A. Load testing

B. Stress testing

C. Profiling

D. Code review

Answer: C

4.What is a typical toolchain used in Incident Management?

A. Incident detection, post-mortem analysis, monitoring

B. Ticketing system, change management, customer communication

C. Root cause analysis, automation, backup system

D. Disaster recovery, service catalog, service level agreement (SLA) management

Answer: B

5.Which incident management team role manages the investigation, communication, and resolution of major incidents?

A. Incident Commander

B. First Responder

C. Subject Matter Expert

D. Site Reliability Engineer

Answer: A

6.What is Problem Management? (Select all that apply)

A. Identifying root causes of incidents

B. Ensuring that incidents are managed correctly

C. Proactively preventing incidents from occurring

D. Escalating incidents to upper management

Answer: AC

7.Which of the following describes an IBM Cloud Code Engine Build?

A. Creates container images from the source code

B. Serves HTTP requests and has a URL for incoming requests

C. Runs one or more instances of the executable code

D. Manages resources and provides access to its entities

Answer: C

8.What is the primary objective of disaster recovery planning?

A. To prevent all types of disasters from occurring

B. To minimize the impact of a disaster on the organization

C. To eliminate the need for data replication

D. To achieve 100% uptime for all services

Answer: B

9.How can information be found for troubleshooting? (Select all that apply)

A. Reviewing system logs and error messages

B. Consulting technical documentation and knowledge bases

C. Ignoring historical data to focus on the current problem

D. Interviewing team members and stakeholders

Answer: ABD

10.What is the key advantage of canary deployment compared to other zero downtime deployment models?

A. It allows for instant rollbacks in case of issues

B. It requires no additional infrastructure setup

C. It eliminates the need for automated testing

D. It ensures that all users experience the new version simultaneously

Answer: A