In the realm of facility services, companies aregrappled with the burdens of paperwork overload and operational inefficiencies. Recognising the urgent need for a transformative solution, they turned to Service Farm's - FM Farm, with the goal of implementing a seamless end-to-end solution.

Challenges:

Existing solutions operated disjointedly, necessitating redundant data entry across multiple systems.

• Best-of-breed systems offered specialised functionality but lacked cohesive data flow.

• The inundation of compliance, OH&S, and job documentation paperwork hindered operational fluidity.

• The high staff turnover nature of the industry necessitated extensive training across multiple systems, adding to the operational strain.

The Solution:

Understanding the intricacies of FAMASO's operations, Service Farm tailored the FM Farm solution to address specific challenges comprehensively.

• FM Farm emerged as a cohesive, seamless, end-to-end Workorder and Job Management solution, streamlining day-to-day operations effortlessly.

• Digitising all manual paperwork, including version-controlled SWMS, Incident/Hazard Reporting, Job Docs, Job Completion Reports and Audit reporting, FM Farm significantly reduced administrative burdens.

• Custom-built for Commercial Cleaning operations, FM Farm stood out offering tangible benefits to FAMASO, its clients, and subcontractors alike.

• By minimising manual administrative tasks, FM Farm empowered its managers to adopt a proactive stance, enhancing client engagement and fostering efficient collaboration.

Results:

FAMASO witnessed an 80% reduction in paperwork, signalling a notable improvement in its procedures.

• Operational efficiency surged by 60%, resulting in streamlined processes and faster task completion.

• A remarkable 40% reduction in both cost and time underscored the tangible benefits brought forth by FM Farm.

• The accolades followed suit, FAMASO being recognised as a State Finalist for Telstra's 2022 Best of Business Award and winning Business Victoria's Technology Adoption and Innovation Grant.